Where is my data stored?
In one of three regions, and you pick which one when you sign up: Australia (Sydney), the United States or Europe (London, which serves both UK and EU accounts). The regions are genuinely separate, not one system with a country label on each record.
What stays in your region
Your region is set on your account once, and everything below follows it:
- Your records. Orders, customers, products, recipes, stock and the rest are stored in the region you chose.
- Your files. Product photos, order attachments and anything else you upload are stored in the same region.
- Search. Typing into a search box returns results instantly because what you search on is held in your region, and it is not read from anywhere else.
- Reporting. The figures behind your analytics stay in your region too.
- AI that reads. A question about your numbers, a compliance question, a document you scanned or a photo you asked ibakepro to interpret is processed in your region.
The exception, stated plainly
AI image generation is the one part that does not follow your region. It is processed in the United States for every account, so generating or editing a cake image from a European or Australian account sends that prompt, and any reference photos you attached to it, to the United States.
That is a deliberate trade-off, not an oversight: the image model that produced usable cake images is only offered from that one place. It is covered by the cross-region processing clause in the privacy policy, and the transfer terms, including the EU Standard Contractual Clauses and the UK International Data Transfer Addendum, are in the DPA.
Nothing else in the product behaves this way. If you never use image generation, nothing is sent outside your region by an AI feature.
Changing region later
You cannot, not on your own. The choice is made once at signup, there is no setting that moves an account from one region to another, and a second business under the same login has to sit in the same region as the first. This is covered in more detail in does ibakepro work in my country, which is worth reading before you sign up rather than after.
Who can see it
Inside your own account, access is by role. Owners see everything. Managers see everything except billing, API keys and webhooks. Team members get operational access with no financials, no analytics and no settings, so a decorator can work an order without seeing what it earned.
Between accounts, you only ever see your own. That boundary is ibakepro's, not the browser's, and search and analytics are held to the same limit as the rest of the product.