Question 1

What types of bakery businesses is ibakepro designed for?

Accepted Answer

ibakepro is built for custom cake decorators, cupcake shops, cookie businesses, home bakers, cottage food operators, and commercial bakeries. Whether you're running a one-person home baking business or managing a team in a commercial kitchen, the platform scales with your needs. We serve cake artists, wedding cake specialists, specialty dessert shops, and everything in between.

Question 2

Is ibakepro suitable for a home bakery or cottage food business?

Accepted Answer

Absolutely! Many of our users are home bakers and cottage food operators. ibakepro helps you look professional with a custom website, online ordering, and branded invoices - even if you're baking from your home kitchen. The Starter plan is perfect for home bakeries just getting started.

Question 3

Is there a free trial?

Accepted Answer

Yes! Every plan includes a 21-day free trial with full access to all features. You'll have plenty of time to set up your products, import your customers, and see how ibakepro fits your bakery workflow before you're charged.

Question 4

I'm currently using spreadsheets to manage my bakery. How easy is it to switch?

Accepted Answer

Very easy! You can import your existing customers, orders, and inventory from CSV files directly into ibakepro. Most bakers are up and running within a day. The import tool walks you through the process, and you can export your data anytime if needed.

Question 5

What's the difference between Starter and Business plans?

Accepted Answer

Both plans include core features: Orders, Customers, Pantry, Product Builder, Website Builder, Calendar, Tasks, Expenses, Analytics, and Automations. The Business plan adds Online Storefront for e-commerce, Accounting Integrations (Xero, QuickBooks, MYOB), Delivery Integrations, custom domain support, the ability to remove ibakepro branding, and Public REST API access.

Question 6

How do I manage custom cake orders and quotes?

Accepted Answer

The Orders feature lets you create detailed quotes with itemized pricing, collect deposits, and track orders from inquiry to delivery. You can attach photos, notes, and custom fields for cake specifications like flavors, fillings, and design details. Customers can approve quotes and pay deposits online.

Question 7

Can customers place orders online through my website?

Accepted Answer

Yes! On the Business plan, the Online Storefront lets customers browse your products, customize options, select pickup or delivery times, and pay online. For custom cake inquiries, customers can submit order requests through your website which appear directly in your order queue.

Question 8

How do I handle deposits and payment plans for large cake orders?

Accepted Answer

ibakepro supports flexible payment options including deposits, installment payments, and full payment. You can set deposit amounts as a percentage or fixed amount, send payment reminders automatically, and track payment status for each order. Customers can pay via Stripe, PayPal, or Square.

Question 9

What payment methods can my customers use?

Accepted Answer

Through our integrations with Stripe, PayPal, and Square, your customers can pay by credit card, debit card, Apple Pay, Google Pay, and bank transfer. You can accept payments online through your website, via payment links, or in-person with Square.

Question 10

Can ibakepro help me price my cakes and calculate profit margins?

Accepted Answer

Yes! The Product Builder lets you create products with detailed cost breakdowns. Combined with the Pantry feature for ingredient costs and the Expenses tracker, you can see your true costs and set profitable prices. AI Analytics can answer questions like 'What's my average profit margin?' instantly.

Question 11

How do I create consistent pricing for custom cakes?

Accepted Answer

The Product Builder lets you create base products with add-on options, variants, and modifiers. Set pricing for different sizes, tiers, flavors, and decorations. When creating orders, simply select the options and the pricing calculates automatically - no more manual quote calculations.

Question 12

Can I track my ingredients and get low stock alerts?

Accepted Answer

Yes! The Pantry feature is your complete ingredient and inventory management system. Track stock levels for all your supplies, set reorder points, and receive automatic alerts when items run low. You'll never run out of fondant or buttercream in the middle of a big order again.

Question 13

Can I store my recipes and calculate recipe costs?

Accepted Answer

The Pantry includes a recipe management system where you can store all your recipes, link them to ingredients with quantities, and automatically calculate the cost per recipe. This helps you understand your true costs and price your products profitably.

Question 14

How do I keep track of customer preferences and order history?

Accepted Answer

The Customers feature gives you detailed profiles for each customer including complete order history, flavor preferences, allergy information, and custom notes. Tag customers for easy filtering, track birthdays for follow-up marketing, and see lifetime value at a glance.

Question 15

Can I send automated reminders and follow-ups to customers?

Accepted Answer

Yes! The Automations feature lets you set up automatic email and SMS notifications for order confirmations, payment reminders, delivery notifications, and follow-ups. You can also send automated messages for birthdays, anniversaries, or to re-engage past customers.

Question 16

How do I manage my bakery schedule and avoid overbooking?

Accepted Answer

The Calendar gives you a visual overview of all orders, pickups, and deliveries. You can set capacity limits per day, block out dates when you're unavailable, and manage time slots for pickups and deliveries. Orders sync with Google Calendar so you always know what's coming up.

Question 17

Do I need technical skills to build my bakery website?

Accepted Answer

Not at all! The Website Builder offers professionally designed templates made specifically for bakeries. Simply choose a template, update the content and styling to match your brand, add your logo and photos, and publish - no coding required. On the Business plan, you can connect your own custom domain.

Question 18

Can I showcase my cake portfolio and gallery online?

Accepted Answer

Yes! The Website Builder includes a gallery feature where you can upload photos of your work, organize them by category (wedding cakes, birthday cakes, cupcakes, etc.), and display them beautifully on your website. The Starter plan includes 50 gallery images, and Business includes 200.

Question 19

How does the AI Design Studio help with custom cake orders?

Accepted Answer

AI Design Studio generates professional cake mockups from text descriptions. Describe the cake your customer wants - 'three-tier wedding cake with white fondant, blush pink roses, and gold accents' - and get a visual mockup for client approval. It's perfect for quoting custom cakes before you commit to a design.

Question 20

What kind of questions can I ask AI Analytics?

Accepted Answer

Ask anything about your business data in plain language: 'What were my top 5 selling products last month?', 'How does this month's revenue compare to last year?', 'Which customers have spent the most?', 'What's my busiest day of the week?' Get instant answers without creating reports or exporting to spreadsheets.

Question 21

How does the Xero, QuickBooks, or MYOB integration work?

Accepted Answer

On the Business plan, orders, invoices, and expenses sync automatically with your accounting software. When you complete an order, the invoice appears in Xero, QuickBooks, or MYOB. Expenses you track in ibakepro also sync over, keeping your books accurate without manual data entry.

Question 22

What if I need an integration you don't have yet?

Accepted Answer

We're always looking to add integrations that help bakeries run better. If there's a tool or service you'd like to connect with ibakepro, let us know and we'll look into it.

Question 23

Does ibakepro work in my country?

Accepted Answer

ibakepro is used by bakeries worldwide. We support multiple currencies (USD, AUD, GBP, EUR, CAD, NZD), any timezone, and data residency in AU, US, or EU regions. SMS notifications are available in Australia, US, Canada, UK, New Zealand, and Ireland. Payment processing works anywhere Stripe, PayPal, or Square operates.

Question 24

Where is my bakery data stored and is it secure?

Accepted Answer

You choose your data region during signup: Australia, United States, or Europe. Your data stays in your chosen region for optimal performance and compliance with local data regulations like GDPR. All data is encrypted in transit and at rest, with regular backups and enterprise-grade security.

Question 25

Can I export my data if I decide to leave?

Accepted Answer

Absolutely. We believe your data belongs to you. You can export customers, orders, and inventory to CSV files anytime. On the Business plan, the Public REST API provides full programmatic access to your data for custom integrations or migration.

Question 26

Who builds and supports ibakepro?

Accepted Answer

ibakepro is built by a team with over 10 years of software and baking experience. Our development and support teams are fully in-house and based in Australia. You're not dealing with outsourced support or overseas call centres - you're talking to the same team that builds the product.

Question 27

What if I need help getting started or have questions?

Accepted Answer

We believe everyone deserves support - no need to do things the hard way when we can help. All plans include full support, plus documentation, video tutorials, and guides to help you get the most out of ibakepro. You're never on your own.

Question 28

What's coming next for ibakepro?

Accepted Answer

This is just the beginning. We have an exciting roadmap of new features, integrations, and improvements in the pipeline. Got an awesome idea? Reach out to us - we love hearing from bakeries and building what you actually need.

The CompleteBakery Platform

See It InAction

Dashboard

Order Management

Calendar & Scheduling

Tasks & Checklists

AI Insights

Pantry & Inventory

Everything You Need toRun Your Bakery

AI Analytics

AI Design Studio

Orders

Customers

Product Builder

Pantry

Expenses (Single & Recurring)

Analytics

Calendar & Scheduling

Tasks & Checklists

Delivery Management

Automations

Website Builder

Payments

Data Residency

Business Vault

REST API

Simple, TransparentPricing

Starter

Business

Starter

Business

Built for Global Bakeries

Integrates With Your Favorite Tools

Frequently AskedQuestions

Ready to grow your bakery?